Edited to add: After countless calls to the national USPS customer service and our local post office, I was told that my normal carrier was on vacation, and that’s why they thought the package got lost. Just the day after she returned from vacation, the package arrived in my mailbox, thrilling me to no end. So, lesson learned… If you’re going to send USPS, buy insurance! I know we shouldn’t have to, but this experience proved to me how unorganized they can be when things go wrong!
I ordered a very sentimental, personalized gift back in June, and according to USPS, it was delivered to my house on Friday.
But the problem is that it really wasn’t.
I called them on Saturday and opened a case, and also discovered that because I didn’t get insurance, I’m SOL if they don’t find it. I’ve always had an issue with them selling insurance. Aren’t I paying you for a service? Why should I have to buy insurace if you fail to provide the service for which I’m paying you?! Just makes me angry.
Now I’m even more angry. They said someone would get back to me on Tuesday. No one did. I called on Tuesday, they said someone would call me by end of day.
They didn’t. I called on Wednesday. They said someone would get back to me by end of day. They didn’t.
I called today, and they said I should call the local post office. I did. The line has been busy for the past hour.
I’m ready to scream. I’m not sure whether to re-order this package, or if I should still wait on them. I’m sure the delivery person stuck this small package in the wrong mailbox, and I’m also wondering why no one bothered to get it to me if that is the case.
After this experience, I’m no longer going to use them unless it’s required. Just because they’re a government entity doesn’t mean they can treat people like this.